Orders Processing

On the Orders page, you'll have full control of order processing. The batch pull and invoice feature saves you time processing specialized gaming product orders. The layout is easy to understand while still giving you a ton of options to better serve your customers. Print shipping labels, view customer comments, handle refunds and more!

Integrated Shipping

Integration with shipping carriers allows us to show real-time quotes for UPS, Fedex, and USPS. In addition, you can do your own rate customizations by changing aspects such as price per pound, price per item, or changes on a fixed or percentage basis.

One Page Checkout

Our super fast, proven, and intuitive one-page check-out builds your customer database for you. Built on a Ruby on Rails platform, our system also saves time for your repeat customers, as they do not need to re-enter their information once they've purchased from you.

Ebay Sync

Keep your Ebay orders in sync! The software automatically updates the order status on Ebay when you process an order on the Orders page . Additionally, when you sell an item on your e-commerce site, it automatically deducts the quantity from your Ebay store.

Automated Customer Communication

Keep your customers updated on their order progress effortlessly! They'll receive an email once they've completed their purchase, when the order has been received, when the order has been processed (optional for print/pull sheets), and when the order has been shipped, complete with tracking number!

Fraud Protection, Hosting & Security

Stay focused on your customers while Crystal Commerce protects your interests. Our powerful system assists in fraud prevention by showing Address Mismatches and first time clients with orders over $100. We also provide automatic daily back-ups, 100% redundancy, and unlimited bandwidth for your hosted server. Your orders and customer information is protected with Comodo 128-bit SSL Certificate with TrustLogo, HackerGuardian Vulnerability Scan, post-install health check, and a $1 million Warranty.

Free Point-Of-Sale System

Crystal Commerce announces the world's first free point-of-sale offering! It comes with insightful reporting, real-time inventory integrations, bar code scanning capabilities and more. Sales from any channel, (including Ebay, website, in-store, and more!) will deduct from a single inventory in real-time, so your inventory is always accurate regardless of how many places you're selling at.

Batch Update Your Inventory

Price singles and other gaming inventory quickly! The batch update system works closely with our Advanced Search feature, enabling you to pick whatever parameters you'd like to search for. From there, the batch update tool can modify large groups of prices and quantities or even change product prices by a certain percentage.

Organize Your Products Easily

Organize your product categories through our drag & drop feature. Changes you make in your Category Tree will be reflected on your front end site, so you can set it up however you want it. Additionally, our system enables you to make bulk changes to your Category Tree. If you customize features such as condition, rarity, and language in a parent category called "Magic Singles", all child categories (such as all the Magic sets below it) will inherit those characteristics!

Grid Technology

Using a feature similar to an enhanced version of the "Tab" button in a spreadsheet program, our amazing grid technology allows you to make changes to quantity and price by moving around with one button and without having to click around. This feature streamlines the efficiency of your inventory management and enables you to make quick changes to your quantities, prices, and restock points.

Gallery View

Have a website like the ones used by the Big Retailers, without the Big Costs. A gallery view makes it easier for your shoppers to choose between your different product offerings. Easy navigation makes for a better experience for your customers and more sales for you!

Coupons

Set up personalized marketing for your customers. For example, you could let Crystal Commerce Advanced Search help you find customers by order date, amount spend, average purchase amount, location, and more! You can create targeted coupons or discounts to gain repeat business from the customers you choose.

Refer-A-Friend

Create viral word-of-mouth marketing with every transaction, as your customers can enter their friends' email addresses. Reward customers who refer friends to your web store with store credit. For example, you could reward the referrer with 10% in store credit of the value of their referred transactions while giving the new shopper (the referee) a coupon off their first order over $50. Crystal Commerce software will automatically link the two customers together.

Membership Rewards Program

Get your loyal customers to purchase more by automatically rewarding them with discounts based on the volume that they purchase. The more they buy, the more they save! Crystal Commerce allows you to set rules for your own Membership Rewards Program and automatically assigns rewards to a customer's account based on their purchases.

Customer Purchase Tracking

If you don't know what your customers purchase, it becomes virtually impossible to build a customer relationship program. Crystal Commerce helps you track them automatically by assigning each customer a unique user account regardless of whether they buy in your physical store, on your website, or on other sales channels such as eBay.

Mad Mimi Email Campaign

Build an email campaign through an opt-in list advertising store giveaways, in-store events, or new items in stock. Mad Mimi keeps you compliant with anti-spam laws and automates your subscriber opt-in lists.

Dashboard Graph

The dashboard allows you to see all of your critical reports in one place. View an inventory cost breakdown and see how many in-stock and out-of-stock SKUs you have. Financial, customer, order, and inventory information is all at your fingertips.

Sales Graph

Interact with your data by analyzing your monthly sales, daily sales, daily sales organized by category, and more. You'll be able to see which singles and products are moving quickly, what is not performing, and quickly respond to market changes as they come up.

CSV Exports for All Data

All of the Dynamic Reports and Advanced Searches can be exported as a CSV and then easily imported into Excel, Mad Mimi, or other programs. This flexibility allows you to view the data in different forms, print it out, or create targeted email campaigns.

Advanced Google Analytics

If you can't measure it, you can't manage it. These tools provide you with a wealth of information to help focus your marketing. Set up advanced customer segmentation, have javascript tagging embedded on your checkout pages, and take advantage of advanced custom filters to properly organize your data.

Mad Mimi

Create a fantastic looking email campaign with minimal learning time. With their helpful tutorials and friendly support, you can get up and running with your own email marketing campaign in no time while they keep you compliant with anti-spam laws.

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Endicia

Increase your order processing speed and customer satisfaction! Integrated Shipping label printing through Endicia allows one-click printing (parcel & packages) for domestic and international USPS postage. Included are automatic emails with tracking numbers to your customers (including free delivery confirmation on Priority Mail), postage preview, and shipping label refunds.

More Info & Sign Up

Olark Chat

See all the activity on your site at once in real-time and proactively chat with your visitors. This is one of the most powerful tools for turning browsers into buyers. If you already have an IM client (even a mobile one on your iPhone, Android, or Blackberry), you're ready to use Olark. Do you live inside Gmail? You can carry on live chats without leaving the site! Any chat client that supports Jabber/XMPP or Gtalk is perfect for chatting with visitors on your site (like iChat, Adium, Pidgin, Meebo, GTalk, etc)!

Sign up for Olark here!

Create Page Content without HTML

You don't need to be a programmer or designer to add images, format your writing, or insert YouTube videos. Edit your content with our WYSIWYG (What You See Is What You Get) Editor built right into the software!

Full SFTP Access To Your Website Template

Swapping out banners and making adjustments isn't as hard as you've been led to believe. If you have skills in HTML and CSS, you can modify your site directly as we provide full read/write access to the website template you've chosen for your store. That being said, our professional Design Team is here to help if you have questions.

Affordable Professional Designers

Professional Graphic Design can make or break whether a customer buys from your website. Small businesses NEED world-class design and the Crystal Commerce Design Packages will allow you to compete with the big online retailers. Our design packages can involve extensive consultation, wire-framing, Photoshop/Illustrator mock-ups, several aesthetic iterations, delivery of an interactive website, and a final walk-through.

Training

Our dedicated training guides you along a proven system for selling more products. Learn everything from the basics to the deep end of our software and receive guidance on setting up your site on our platform. Our video tutorials can guide you at your own pace, or you can contact our training via email or phone.

Point-Of-Sale Marketing Tools

Run powerful reports quickly to find who your most loyal customers are and which customers haven't shopped with your store recently. Every POS order creates a User Account on the website to help you track your customers' spending. The website checkout automatically integrates a customer's store credit from Membership Reward programs and Refer-a-Friend programs. The customer Advanced Search allows you to analyze store customers; for example, you could look for someone who has spent over $100 total, with an average order amount of $10 or more, who lives in your state, but has not ordered in the last 30 days. Export these customers into a CSV file and use our CRM tools to entice them back into your store with personalized marketing.