Common Questions



Does the monthly fee include hosting?

Yes, for the store site only, WordPress hosting is an additional $10/mo.

Can I have SFTP access to make changes to my site?

We do not grant SFTP access to outside designers. We have found that having a developer who is unfamiliar with our liquid platform and proprietary code has caused minor issues all the way to site crashes. We have tools that allow you to control banners/advertisements on your site without having to go into the backend of the SFTP.

What are your sites built on?

Our sites are built on Ruby. We use some proprietary solutions to build out your website quickly.

What is your downtime frequency?

We have scheduled downtimes that we communicate out to clients, and we try to make those times convenient to store owner to not disrupt services.

Can I use any payment processor?

We currently support Authorize.net and Beanstream for our payment gateways. You are able to use any merchant processor that is compatible with those online payment gateways.

What do I do if the internet goes out?

We recommend if you are in an area where this is a frequent problem that you get a hot-spot for a backup internet connection.

What kind of success can a store of my size typically see being online?

Your success is up to you. Size is not a determining factor. It is about the work that you put into your website and building loyal customers.

How do I install CrystalCommerce?

CrystalCommerce is a web-based ecommerce platform. This means no installation is required and you can access your site from anywhere you have Internet access!

How do I connect my current website with your software?

If you have an existing site, you can just link to your store from your home page! Everything for CrystalCommerce is self-sufficient.

What languages are supported?

Currently, we only support English sites.

What currencies are supported?

Currently, we only fully support USD.

What shipping methods are available with your system?

CrystalCommerce uses Endicia to provide shipping options through the United States Postal Service. Fedex and UPS are not integrated solutions but can be implemented.

Can I integrate my current POS with your software?

Our software does not currently integrate with non-native POS systems.

What kind of hardware should I use with your POS?

We have a comprehensive list of hardware that will work with our POS. Please ask a rep to pass that along to you.

What does it cost?

You can view our pricing under the Pricing tab.

Can I use gift cards?

We do not currently support gift cards.

Can I use coupons?

Yes, you can create and use any number of coupons for your store through our system.

What kind of reporting does your system have?

You can export financial reports that will support your business.

Is your checkout secure?

Yes, Rapid SSL secures us. You can read more about it, or ask one of our reps.