{"id":19025,"date":"2020-05-09T11:57:14","date_gmt":"2020-05-09T18:57:14","guid":{"rendered":"https:\/\/www.crystalcommerce.com\/blog\/?p=19025"},"modified":"2020-05-09T11:57:15","modified_gmt":"2020-05-09T18:57:15","slug":"how-to-troubleshoot-and-resolve-any-catalog-import-error-messages","status":"publish","type":"post","link":"https:\/\/www.crystalcommerce.com\/blog\/2020\/05\/09\/how-to-troubleshoot-and-resolve-any-catalog-import-error-messages\/","title":{"rendered":"How to troubleshoot and resolve any Catalog import error messages"},"content":{"rendered":"\n
\"\"\/<\/figure>\n\n\n\n

When trying to import products from our catalog, you may encounter this error message above.<\/p>\n\n\n\n

The issue is because the\u00a0Product Type<\/strong><\/a>\u00a0associated with the\u00a0Category\u00a0<\/strong><\/a>which you are trying to\u00a0import\u00a0<\/a>the products into is missing the\u00a0Descriptors<\/strong>\u00a0and\/or\u00a0Variants\u00a0<\/strong>specified in the pink blurb.<\/p>\n\n\n\n

Using the example above:<\/p>\n\n\n\n

The member is trying to import Deck Shell products into their category called <\/em>Deck Boxes<\/em><\/strong>, but they get the error above.<\/em><\/p>\n\n\n\n

How to resolve this issue:<\/strong><\/p>\n\n\n\n

  1. To fix this, we first have to to edit the product type of the category which we are trying to import the products into.  To find out which product type it is, find the category (in our case, Deck Boxes<\/strong>) (From your admin, go to Inventory > Categories)<\/li><\/ol>\n\n\n\n

    \u200b\u200b<\/p>\n\n\n\n

    In the image above, when we look at Deck Boxes, we can see that the Product Type is associated to Accessories 2<\/em><\/strong>.  Next, let us check out this product type ( by going to Inventory > Types)<\/p>\n\n\n\n

    2. Here, scroll down the list of product types until we come to the one we need to edit, in our case. Accessories 2<\/em><\/strong>.  When I expand the Descriptors<\/strong> section, we notice that it has no descriptor Manufacturer <\/strong>or SKU<\/strong>, just like the pink error message mentioned!\u200b\u200b<\/p>\n\n\n\n


    3. Our error was caused by the missing Descriptors.  To resolve the issue, add in the missing Descriptors that the system informed you of, Manufacturer and SKU.<\/strong><\/p>\n\n\n\n