You can find articles and videos at our Help Center here. Get advice and answers from the CrystalCommerce Team and get updated with latest FAQs and Troubleshooting

Our market price algorithm is based on a number of variables, most importantly, completed transactions within the network. It takes into account all sales channels, including in-store and online.

We add products as they are made available with images and product information through a number of sources, including Distributors. New TCGs are added as sealed product information and spoils are made available so that you can start selling them in advance of release.

Yes, for the store site only, WordPress hosting is an additional $10/mo.

We do not grant SFTP access to outside designers. We have found that having a developer who is unfamiliar with our liquid platform and proprietary code has caused minor issues all the way to site crashes. We have tools that allow you to control banners/advertisements on your site without having to go into the backend of the SFTP.

Our sites are built on Ruby. We use some proprietary solutions to build out your website quickly.

CrystalCommerce is not a Merchant processor, however, we integrate Authorize.net and Bombora that integrate with most major Merchant processors. You are also able to use PayPal Express for payment processing.

We recommend if you are in an area where this is a frequent problem that you get a hot-spot for a backup internet connection.

Your success is up to you. With that being said we have Memberships and Products available to help stores be more aggressive with their Brand and Marketing, pushing more sales to their direct webstore.

CrystalCommerce is a web-based ecommerce platform. This means no installation is required and you can access your site from anywhere you have Internet access!

Currently, we only support English sites.

Currently, we fully support USD with limited support for CAD, British Pounds, Euro, and the Australian Dollar.

Our software does not currently integrate with non-native POS systems.

Rates for USPS, FedEx and UPS are available with CrystalCommerce. CrystalCommerce also integrates with Endicia to provide postage printing capabilities.

You can export financial reports that will support your business. Financial and sales reports are also available for the P.O.S.

You can currently create and use coupons for your webstore and apply discounts for the POS.

We do not currently support gift cards.

You can view our pricing under the Pricing tab.

We have a comprehensive list of hardware that will work with our POS. Please ask a rep to pass that along to you.

Yes, Rapid SSL secures us. You can read more about it, or ask one of our representatives.

We’ve found it helpful to start using the system before you store opens for a number of reasons. Inventorying in advance will save you a lot of headache down the road, not having to inventory while orders are coming and going more rapidly. This is also a good time to make sure your Branding is consistent on your webstore and in-store.