FAQ



Yes, for the store site only, WordPress hosting is an additional $10/mo.
We do not grant SFTP access to outside designers. We have found that having a developer who is unfamiliar with our liquid platform and proprietary code has caused minor issues all the way to site crashes. We have tools that allow you to control banners/advertisements on your site without having to go into the backend of the SFTP.
Our sites are built on Ruby. We use some proprietary solutions to build out your website quickly.
We have scheduled downtimes that we communicate out to clients, and we try to make those times convenient to store owner to not disrupt services.
We currently support Authorize.net and Beanstream for our payment gateways. You are able to use any merchant processor that is compatible with those online payment gateways.
We recommend if you are in an area where this is a frequent problem that you get a hot-spot for a backup internet connection.
Your success is up to you. Size is not a determining factor. It is about the work that you put into your website and building loyal customers.
CrystalCommerce is a web-based ecommerce platform. This means no installation is required and you can access your site from anywhere you have Internet access!
If you have an existing site, you can just link to your store from your home page! Everything for CrystalCommerce is self-sufficient.
Currently, we only support English sites.
Currently, we only fully support USD.
CrystalCommerce uses Endicia to provide shipping options through the United States Postal Service. FedEx and UPS are not integrated solutions but can be implemented.
Our software does not currently integrate with non-native POS systems.
We have a comprehensive list of hardware that will work with our POS. Please ask a rep to pass that along to you.
You can view our pricing under the Pricing tab.
We do not currently support gift cards.
Yes, you can create and use any number of coupons for your store through our system.
You can export financial reports that will support your business.
Yes, Rapid SSL secures us. You can read more about it, or ask one of our reps.

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