onboarding

How to troubleshoot and resolve any Catalog import error messages

When trying to import products from our catalog, you may encounter this error message above. The issue is because the Product Type associated with the Category which you are trying to import the products into is missing the Descriptors and/or Variants specified in the pink blurb. Using the example above: The member is trying to import Deck Shell products into their category called Deck Boxes, but …

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Using the catalog search filters to find the product you need

Our catalog import screen can produce a large number of results, and it can be difficult to find the right product you need to import. One way to make searches easier is to use the product filters!   We’ll be using Ravensburger Puzzles as our example here: (Also make sure to check out the amazing …

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Using the filter options to find the best selling products from your inventory!

Your Crystalcommerce admin allows you to search and find out exactly which products have sold or been bought by your customers! This knowledge is extremely helpful in determining whether to run sales, alter prices and much more on your inventory. Steps to take:Head to your Inventory Tab Near the bottom of the filter section, you …

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Featured Support Question: What’s the best way to view the revenue for a category over a certain time period?

The best way to view category revenue for a certain date range is going to be to use the sales graph on the dashboard. From the dropdown menu above the graph, select the “Category” view. Then, you can set your date range, and click on the bar for the specific category you want to look …

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Support Question of the Week: Setting Multiple Products as “Tax Exempt”

Question: I need to set all products in a category as “Tax Exempt”. Is there a way to mass edit them instead of individually editing each product and tagging tax exempt? Answer: Yes! If you used the mass create tool, you can upload a csv that will toggle tax exempt on for all products on …

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Support Question of the Week: Transaction Fees

Here’s a support question we got recently, that I thought would be beneficial for everyone to know about. Question: “The commission from 3rd Party sales channels is often taken off of the total amount of the order, including shipping. Does CrystalCommerce’s 2.5% transaction fee work the same way?” Answer: Our 2.5% is only charged on …

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Support Question of the Week: Common Mass Create Errors

This is the first of a new segment I’ll be doing on our blog that highlights real support questions we’ve received from our members. I’ve chosen questions I think many people will benefit from knowing the answer to, and will keep all identities anonymous. Here’s the first question: This user also sent us a copy …

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