Support

Have an idea? Let us know every Wednesday!

We invite you to join us every Wednesday to speak directly with the CrystalCommerce team in regards to our product roadmap! CrystalCommerce team members from all departments will be joining the conversation! Today we will be meeting at 2PM PST on a Zoom call: https://zoom.us/j/3302428714 We would love hear your ideas on how the system …

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Marketing Pro Tips

How to set up a quick and easy holiday promotion on your CrystalCommerce website (Move more product!)

Did you know that you can easily and quickly create promotions for holidays and other events on your CrystalCommerce website? In this post: How to create promotions on your website Free banner downloads for Black Friday and Cyber Monday! How to create promotions on your website Quick Overview Tag the products you want to promote …

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Admin2 Update – 5/27/2020

Hey everyone! Here’s the latest update regarding the new admin interface. We’ve been continuing to work on more improvements. Here are the latest updates that have been deployed: fix for quick search pagination improved dimensions for orders import tracking information window resolve issue with product finder not re-initializing on row replace (after editing a product, product …

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Admin2 Update 5/22/2020

It’s been a busy week here at CrystalCommerce with the launch of admin2 on Tuesday. We’ve gotten a ton of feedback from you, our members, which we appreciate greatly. We’ve been working hard on implementing changes and improvements based on this feedback, and ironing out the kinks in the new system. We understand that transitioning …

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Update your quantity and prices for your cards and games easily with Mass Create!

There are mainly two ways to add inventory to our system. The first is to find the product and edit the price first then quantity after. Doing this one item at a time can get quite tedious, which is why another better way of doing this would be using our Mass Create! (Note, this article …

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A Wild New Update arrives! Improved Advanced Search functionality!

We’ve updated our Advanced Search functionality! If you haven’t got an advanced search feature on your website, make sure to add it in with this article! Our new Advanced Search update will now auto-populate the filters on the right with which ever game category you have at the very top of your tree! So in …

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Website looks strange on Mobile! Let’s take action and fix it right now!

You might notice that when you look at your website on your mobile device, it looks like the above, very plain, basic, and not fun at all! Many years ago, before responsive design was a generally accepted thing, we had to implement the above onto websites so that they loaded better on mobile devices of …

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How to troubleshoot and resolve any Catalog import error messages

When trying to import products from our catalog, you may encounter this error message above. The issue is because the Product Type associated with the Category which you are trying to import the products into is missing the Descriptors and/or Variants specified in the pink blurb. Using the example above: The member is trying to import Deck Shell products into their category called Deck Boxes, but …

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Using the catalog search filters to find the product you need

Our catalog import screen can produce a large number of results, and it can be difficult to find the right product you need to import. One way to make searches easier is to use the product filters!   We’ll be using Ravensburger Puzzles as our example here: (Also make sure to check out the amazing …

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