Support

Featured Support Question: How do I see which employees fulfilled which orders in the POS?

Answer: For POS sales, it will show what user was logged into the POS on the Orders page in your admin under the “Shipping” column. If you export a search from the Orders page to csv, the shipping column will be on the report and display the admin user name for each order.For example, this …

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Featured Support Question: Processing Preorders in the POS

With the recent release of Throne of Eldraine, we’ve had a few members asking about how pre-orders function in the POS. Specifically, why are POS orders showing up in Payment Received status on the orders page? Here’s a quick rundown of how pre-order products work with the POS. If you have an item in your …

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Support Question of the Week: Setting Multiple Products as “Tax Exempt”

Question: I need to set all products in a category as “Tax Exempt”. Is there a way to mass edit them instead of individually editing each product and tagging tax exempt? Answer: Yes! If you used the mass create tool, you can upload a csv that will toggle tax exempt on for all products on …

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Creating discount and Special Offer prices on your ecommerce store

Offering certain products at a discounted price is a great way to generate buzz surrounding your web store. Special offers (and limited discounts) create a feeling of gain for the customer. Timed deals create an urgency to buy a product and show the offer won’t last forever. This article on Yoast explores the psychology on …

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Support Question of the Week: Transaction Fees

Here’s a support question we got recently, that I thought would be beneficial for everyone to know about. Question: “The commission from 3rd Party sales channels is often taken off of the total amount of the order, including shipping. Does CrystalCommerce’s 2.5% transaction fee work the same way?” Answer: Our 2.5% is only charged on …

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Support Question of the Week: Common Mass Create Errors

This is the first of a new segment I’ll be doing on our blog that highlights real support questions we’ve received from our members. I’ve chosen questions I think many people will benefit from knowing the answer to, and will keep all identities anonymous. Here’s the first question: This user also sent us a copy …

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