Answer: For POS sales, it will show what user was logged into the POS on the Orders page in your admin under the “Shipping” column. If you export a search from the Orders page to csv, the shipping column will be on the report and display the admin user name for each order.For example, this …
With the recent release of Throne of Eldraine, we’ve had a few members asking about how pre-orders function in the POS. Specifically, why are POS orders showing up in Payment Received status on the orders page? Here’s a quick rundown of how pre-order products work with the POS. If you have an item in your …
Featured Support Question: Processing Preorders in the POS Read More »
Question: If I have a Buy Order open in the POS and accidentally close the window, is there a way to recover it? Answer: In the POS, you can click on Menu > Find Buy Order. However, it may take a long time to find your order. This is because the orders are shown in …
Support Question of the Week: How to Find In Checkout POS Buy Orders Read More »
Question: I need to set all products in a category as “Tax Exempt”. Is there a way to mass edit them instead of individually editing each product and tagging tax exempt? Answer: Yes! If you used the mass create tool, you can upload a csv that will toggle tax exempt on for all products on …
Support Question of the Week: Setting Multiple Products as “Tax Exempt” Read More »
Question: Is there a way to set up a coupon that can only be used by new customers? Answer: Yes, you can! Use the coupon condition for “If customer has spent at least this amount” to set that up. Enter $0 for both the minimum sales and the maximum sales. Only customers who have no …
Support Question of the Week: Coupons for New Customers Read More »
Question: How do I set a want to buy quantity? Answer: The want to buy quantity (or WTB qty for short) is determined by taking the Qty in stock for a condition and subtracting that from the Opt Qty. For example, the following product would have a WTB Qty of 6 for the NM-Mint condition, …
Support Question of the Week – Setting WTB Quantities Read More »
Offering certain products at a discounted price is a great way to generate buzz surrounding your web store. Special offers (and limited discounts) create a feeling of gain for the customer. Timed deals create an urgency to buy a product and show the offer won’t last forever. This article on Yoast explores the psychology on …
Creating discount and Special Offer prices on your ecommerce store Read More »
Here’s a support question we got recently, that I thought would be beneficial for everyone to know about. Question: “The commission from 3rd Party sales channels is often taken off of the total amount of the order, including shipping. Does CrystalCommerce’s 2.5% transaction fee work the same way?” Answer: Our 2.5% is only charged on …
This is the first of a new segment I’ll be doing on our blog that highlights real support questions we’ve received from our members. I’ve chosen questions I think many people will benefit from knowing the answer to, and will keep all identities anonymous. Here’s the first question: This user also sent us a copy …
Support Question of the Week: Common Mass Create Errors Read More »
CrystalCommerce is designed to help small brick and mortar, game and hobby stores worldwide. Take advantage of a dedicated system that helps them sell in-store and online, using group leverage that has automated pricing, so you always have the right price for the secondary market items.