Support

Website looks strange on Mobile! Let’s take action and fix it right now!

You might notice that when you look at your website on your mobile device, it looks like the above, very plain, basic, and not fun at all! Many years ago, before responsive design was a generally accepted thing, we had to implement the above onto websites so that they loaded better on mobile devices of …

Website looks strange on Mobile! Let’s take action and fix it right now! Read More »

How to troubleshoot and resolve any Catalog import error messages

When trying to import products from our catalog, you may encounter this error message above. The issue is because the Product Type associated with the Category which you are trying to import the products into is missing the Descriptors and/or Variants specified in the pink blurb. Using the example above: The member is trying to import Deck Shell products into their category called Deck Boxes, but …

How to troubleshoot and resolve any Catalog import error messages Read More »

Using the catalog search filters to find the product you need

Our catalog import screen can produce a large number of results, and it can be difficult to find the right product you need to import. One way to make searches easier is to use the product filters!   We’ll be using Ravensburger Puzzles as our example here: (Also make sure to check out the amazing …

Using the catalog search filters to find the product you need Read More »

Games Workshop Trade Items Product Type Explained!

Hello members! I’d like to take a moment to remind you about an important update we did to Games Workshop and it’s associated Product Types a few years ago that you might not have known about. History: Update to Games Workshop Online Retailing Policies  As of May 2017, direct Trade Accounts of Games Workshop and …

Games Workshop Trade Items Product Type Explained! Read More »

Engineering Update: New Endicia Shipping Options

Hello members! We are delighted to inform you that we have deployed new Shipping and Insurance options for the Endicia integration! This latest update adds support for the following shipping methods: – Flat Rate Padded Envelope– Regional Rate Box A for Priority Mail– Regional Rate Box B for Priority Mail Insurance has also been added …

Engineering Update: New Endicia Shipping Options Read More »

Troubleshooting: Why are my cards not appearing on my website?

If you come across cards that do not appear on your website or POS (and possibly other selling platforms), chances are that you may certain settings causing the items to not appear. Check out the original help article and other topics from our help.crystalcommerce.com section! Here are some quick tips and suggestions to help you …

Troubleshooting: Why are my cards not appearing on my website? Read More »

Featured Support Question: Organize your Categories on your Webstore!

Ensuring that your Trading Card categories are appropriately ordered is important for your store. In this image, we can see that Guilds of Ravnica Mythic Edition is right at the top. When customers and fans arrive at a webstore, they attention is mostly at the top of the list. To make Theros Beyond Death the …

Featured Support Question: Organize your Categories on your Webstore! Read More »

How to use the Crystalcommerce filter system to find underperforming products

You may want to move old stock out of your inventory to make room for new stock. Please check out our help articles on how to create coupons in our system. You can use our filter system to find which products have not sold well or at all over a period of time.  Don’t forget to …

How to use the Crystalcommerce filter system to find underperforming products Read More »