training

How to troubleshoot and resolve any Catalog import error messages

When trying to import products from our catalog, you may encounter this error message above. The issue is because the Product Type associated with the Category which you are trying to import the products into is missing the Descriptors and/or Variants specified in the pink blurb. Using the example above: The member is trying to import Deck Shell products into their category called Deck Boxes, but …

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Featured Support Question: What’s the best way to view the revenue for a category over a certain time period?

The best way to view category revenue for a certain date range is going to be to use the sales graph on the dashboard. From the dropdown menu above the graph, select the “Category” view. Then, you can set your date range, and click on the bar for the specific category you want to look …

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Featured Support Question: How do I see which employees fulfilled which orders in the POS?

Answer: For POS sales, it will show what user was logged into the POS on the Orders page in your admin under the “Shipping” column. If you export a search from the Orders page to csv, the shipping column will be on the report and display the admin user name for each order.For example, this …

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